![]() ![]() ![]() "Extracting insights - and sharing them among agents to shorten the time it takes to resolve customer issues - has a proven return on investment." Dynamics 365 Sales adds agent assist-like tools ![]() "Capturing, transcribing and summarizing every conversation between and among customers and agents is proving to be very valuable among both contact center and customer care administrators," Miller said. That is, depending on how well Microsoft implements them.Įxtracting insights - and sharing them among agents to shorten the time it takes to resolve customer issues - has a proven return on investment. ![]() The most significant of the Dynamics 365 feature releases, in his mind, are automated workflows developed to control call flow and contact center workflows. Microsoft is emphasizing the connection between Teams and customer care with these feature releases, said Dan Miller, founder of Opus Research - similar to what Cisco does with Webex Contact Center. #Zoom care 365 softwareMicrosoft also previewed Azure Communication Services, a bundle of software workflow APIs that route public switched telephone network or VoIP calls within apps.Īll of the above features will also be compatible with Microsoft Digital Contact Center, a contact-center-as-a-service platform released earlier this year. Contact center agents will be able to collaborate with co-workers by sharing AI-generated conversation summaries to resolve customer issues faster, and Teams chat will be embedded within Dynamics 365, which enables customer records of sales and service cases to be shared in Teams outside of their department or with supervisors and peers. I hope you will find it useful as well.Dynamics 365 Customer Service will be more tightly embedded in Microsoft Teams. The page inspector is a debugging tool i use a lot when i try to figure out what is happening within Business Central. And as you focus on another part of the page the Page Inspector section will change. for the sales order you need to place your cursor in the line part of the page to inspect the sales lines table and in the header section to inspect the sales header table. In order to actually be able to zoom in to the data you are looking for you need to place the cursor on the part of the page that displays data from the table that you are interested in. Remember that some pages – typically document pages like sales orders, purchase orders etc. You also have an extension tab where you can see what extensions to the base application is affecting the current page. The page inspection tool will show you a list of all the fields in the table you are looking at and the value every field have in the current record. The page inspection is available using the shortcut keys CTRL+ALT+F1 But that was back in the Navision and Dynamics NAV days. The reason me and many others still call it the zoom function is because that used to be it’s name in older versions of Business Central. Well, the official name for the function is not zoom, but “Page Inspection”. The zoom function is available in any Business Central page given you got the right user permission. The solution for that is to use the zoom function is Business Central. That in combination with the fact that not necessarily all available fields in a table is visible in a Business Central page, can make it hard to overlook what data is actually stored in a table. Both new and existing Business Central users can sometimes get confused by the number of data fields that are available in the different Business Central tables. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |